![]() ![]() If the above steps do not help to resolve the symptom, the product may require service.Plug in the AC power cord (mains lead) and turn on the TV to check its status.Turn off the TV and unplug the AC power cord (mains lead).Note: If your remote control has the Option button, you can reset the settings by pressing the Option button on the remote control - Picture or Picture Mode - Reset. Select System Settings - Picture - Reset.Select Display & Sound, Picture & Display or Display - Picture or Picture adjustments - Advanced settings - Reset.Select Display & Sound - Picture - Reset picture settings for XX.The next steps will depend on your TV menu options:.On the remote control, press the HOME or MENU button.If the remote control does not have a Quick Settings button:.On the remote control, press the ( Quick Settings) button.If the remote control has a Quick Settings button:.Double images (Ghost image, Double image) For other TVs: How to reset the television to the original factory settingsģ.For Google TVs and Android TVs: How to reset the Google TV or Android TV to factory settings.For details, refer to the Internet streaming video will only play back in standard definition (SD) quality article. If your internet speed is lower than minimum requirement, lower picture resolution will be shown. Picture quality/resolution when playback from streaming video app will automatically adjust according to your internet speed. If this only happen when watching internet streaming video app (example: YouTube™, Netflix or Amazon Prime), this could be due to the internet speed.Picture quality from VHS tapes often appears to be significantly worse than other sources, symptoms often include grainy and watery picture. ![]() The quality obtained from DVD discs recorded on home DVD recorders often varies due to different quality settings being used on the recorders.For TVs with the Motionflow function, select Auto, Custom, Standard or Off.Basic checkpoints on screen issues (Lines/Blurred/Odd colours) from the Audio/Video device Note: If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: 8. There may be issues with the TV settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player. Refer to the How to care the OLED/LCD TV article. Refer to the How to perform a software update article. If the TV is connected to an active and stable Internet connection, install the latest TV software.For other TVs: How to perform a power reset on a Sony television.For Google TVs and Android TVs: How to restart (reset) a Google TV or Android TV?.This is not a malfunction and will recover when the temperature rises back to normal. Note: Images may look like they are trailing or the screen may be dark during use in a cold place. If using a surge protector or extension cord, it also could be faulty. These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage. Try plugging the power cord into a different electrical outlet and/or surge protector.It is recommended to adjust the antenna direction and location. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.If you experience issues when connecting a TV and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the following section of this article before proceeding the steps below: 8.Please contact your service provider for further information. If this issue only happens to one particular channel or broadcaster, this may be due to the broadcast signal source.There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player. When the issue occurs on other than the Menu screen For details, refer to the How to use the Self Diagnostics option article. When using a TV with the Self Diagnostics option, try the Self Diagnostics test.For other TV models: How to perform a power reset on a Sony television.For Google TV™ and Android TV™ models: How to restart (reset) a Google TV or Android TV?. ![]()
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